Refunds, Returns and Cancellation

待業主提供 · Owner text pending: Refund window (days from delivery or payment)

草稿 · Draft pending owner approval
Approved refunds are returned to the original payment method through Stripe. The time it takes to appear depends on your card issuer.

待業主提供 · Owner text pending: Refund processing time we promise

待業主提供 · Owner text pending: Return conditions (condition of goods, exclusions, proof required)

待業主提供 · Owner text pending: Who pays return shipping

待業主提供 · Owner text pending: Cancellation rule (until when an order can be cancelled, and how to ask)

草稿 · Draft pending owner approval
If something is wrong with your order, contact us first so we can fix it. You may also dispute a card payment with your card issuer; the dispute is then handled through Stripe, whose response window is usually 7 to 21 days.

待業主提供 · Owner text pending: Support email for refund and dispute requests